Security challenge answers
If you have enrolled for multifactor authentication, the system displays the Security challenge page:
- When you reset your password, or
- When it cannot establish your authenticity after evaluating your device and usage patterns.
Note:
If you are signing in to Business Online for the first time or if you have not enrolled in the security challenge process, the system displays the Set up challenge questions page instead of the Security challenge page.
Depending on the access rights, the system displays both or any one of the following sections on the Security challenge page:
Answer a question
In the Answer a question section, you can answer a challenge question that you previously specified.
To answer a question:
- Click Answer question and in the field associated with the challenge question, type an answer.
Note:
If you answer your security questions incorrectly too many times in a row, you temporarily cannot access your account. To access your account again please contact customer support.
- Optional: Select the Do not ask me again on this device check box to register the device to help streamline your future sign in attempts.
- Click Continue. The system displays the Home page or the next page in the sign in process.
Note:
The system by default masks the sensitive information, click Show within a field to hide masking characters in that field For additional information about the hide and show functionality, see the Hide or show personal information topic.
Enter a passcode
You can use the Enter a passcode section to request that the system sends you a one-time passcode to the email address registered in your user profile. Use this passcode to authenticate your device within 20 minutes of the time that the system generates the passcode.
Answer a challenge question or contact customer support if:
- The system displays an error message stating that there is no email address on the file.
- You do not receive the passcode to the email address registered in your user profile.
If you type a passcode incorrectly too many times in a row, you temporarily cannot access your account. To access your account again please contact customer support.
To enter a passcode:
- Click Email passcode. The system sends an email to email address registered in your user profile.
- In the Passcode field, type or paste the passcode sent to your registered email address.
- Optional: Select the Do not ask me again on this device check box to register the device to help streamline your future sign in attempts.
- Click Continue. The system displays the Home page or the next page in the sign in process.
Note:
The system by default masks the sensitive information, click Show within a field to hide masking characters in that field For additional information about the hide and show functionality, see the Hide or show personal information topic.