Activate soft token

To activate a soft token:

1. On the Profile page, click Activate.

2. Verify your identity and continue to step 3.

3. Click Begin Activation on your Business Online application. The system displays an image along with the Device code and Device nickname fields.

Note:

You can click the Ask me later button to activate the token later.

4. Open soft token app on your device and click Begin Activation. The soft token displays the Activation page.

3. Press Scan image on your soft token app to scan the image that the system displays. The soft token app on your device displays a device code.

Note:

At this stage, do not close your soft token app.

4. In the Device code field that the system displays, type the device code (maximum 27 characters) that you received on your device.
5. In the Device nickname field, type the device nickname (maximum 40 characters) that you want to create. This device nickname acts as an identity for your device.
6. In the Create a PIN field, type the account PIN (maximum four digits). This is a PIN that you choose.
7. In the Security question field, type the question that a customer service representative at your institution can use to identify you. The system also uses your Security question to authenticate you in the event that you report a security token as lost or damaged. For example, "What is the name of your dog?"
8. In the Security answer field, type the response to the Security question. Using the earlier example (What is the name of your dog?) the Security answer may be "Spot".

9. Click Continue. The system displays a different image along with the One-time password field.

Important:

At this stage, if you cancel the token app activation process, you need to restart the token activation process on that device.

10. Again press Scan image on your soft token app to scan the image that the system displays. The soft token app on your device displays the Complete activation page along with a one-time password.
11. In the One-time password field that the system displays, type the one-time password (maximum eight characters) and then click Complete Activation. On successful activation, the system displays a success message and adds the token to the token list. Additionally, the soft token app displays the Complete activation page along with the soft token serial number assigned to you.

Note:

The token list displays all the devices on which you have activated soft tokens. You can access the list of all the devices on which you have activated soft tokens by expanding the View option that the system displays on the Profile page.

12. Optional: Click the X icon to remove the message that the system displays when it activates the token successfully.

13. Press Done on your soft token app.

Note:

The system by default masks the sensitive information, click Show within a field to hide masking characters in that field For additional information about the hide and show functionality, see the Hide or show personal information topic.