Switch to app

Your financial institution needs to license Soft token app to offer you the Soft token app feature. If offered by your financial institution, the system displays the Switch to app button on the Profile page.

To activate a soft token app from within Business Online, ensure that you have downloaded the soft token app to the device on which you want to activate it.

Note:

You can activate tokens on up to 99 devices.

Important:

  • If not offered by your financial institution, please use the DP260 or Go3 tokens to sign in to Business Online. Use the Activate page for more information about how to activate or deactivate the DP260 or Go3 security tokens.
  • When you switch to use soft token app instead of a DP260 or Go3 security token, then to authenticate yourself you must use the PIN you were using with a DP260 or Go3 security token.

To switch to app:

  1. Click the Switch to app button.
  1. Verify your identity and continue to step 3.
  1. Click Begin Activation. The system displays an image along with the Device code and Device nickname field.
  1. Press Scan image on your soft token app to scan the image that the system displays. The soft token app on your device displays a device code.

Important:

At this stage, do not close your soft token app.

  1. In the Device code field that the system displays, type the device code (maximum 27 characters) that you received on your device.
  2. In the Device nickname field, type the device nickname (maximum 40 characters) that you want to create. This device nickname acts as an identity for your device.
  1. Click Continue. The system displays a different image along with the One-time password field.

Important:

At this stage, if you cancel the token app activation process, you need to restart the token app activation process on that device.

  1. Again press Scan image on your soft token app to scan the image that the system displays. The soft token app on your device displays the Complete activation page along with a one-time password.
  2. In the One-time password field that the system displays, type the one-time password (maximum eight characters) and then click Continue. The system displays the Home page or the next page in the sign in process. Additionally, the soft token app displays the Complete activation page along with the soft token serial number assigned to you.

Note:

The token list displays all the devices on which you have activated soft tokens. You can access the list of all the devices on which you have activated soft tokens by expanding the View option that the system displays on the Profile page.

  1. Optional: Click the X icon to remove the message that the system displays when it activates the soft token successfully.
  2. Press Done on your soft token app.

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